FAQ's

Frequently Asked Questions (FAQs)

  1. How fresh are the dry fruits at Shakti Dry Fruits? Our dry fruits are sourced from the best orchards and delivered fresh to ensure you get the highest quality products.

  2. What is the shelf life of your products? The shelf life varies by product, but generally, our dry fruits stay fresh for 25 to 30 days when stored properly. Check the packaging for the best-by date.

  3. Do you offer international shipping? Currently, we only deliver within India. We are working on expanding our shipping to international locations in the future.

  4. What payment methods do you accept? We accept all credit/debit cards, net banking, UPI, and digital wallets like Paytm and Google Pay for your convenience.

  5. How can I track my order? Once your order is dispatched, you will receive a tracking number and a link to track your order in real-time.

  6. Are your products organic? Yes, our dry fruits are organically grown without the use of synthetic pesticides or fertilizers to ensure they are healthy and safe for consumption.

  7. Do you have gluten-free products? Most of our products are naturally gluten-free. However, please check the individual product descriptions for specific details.

  8. Can I cancel or change my order? Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service for assistance.

  9. Why are some dry fruits not as bright as others? Our dry fruits are not treated with sulfur dioxide or other chemicals, which may make them appear less bright but ensures they are healthier and natural.

  10. What is the white coating on some dried fruits? The white coating is natural sugar that crystallizes on the surface during the drying process. It is safe to eat and does not affect the quality.

  11. Are your products suitable for vegans? Yes, all our dry fruits are plant-based and suitable for a vegan diet.

  12. How should I store my dry fruits? Store them in an airtight container in a cool, dry place away from direct sunlight to maintain their freshness.

  13. Do you have any products that are free from nuts? While most of our products are nut-free, some may be processed in facilities that handle nuts. Please check the product description for allergen information.

  14. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service immediately at shaktidryfruitsonline@gmail.com, and we will resolve the issue promptly.

  15. How long does delivery take? Delivery typically takes 2 to 3 working days from the date of dispatch. You will receive a notification once your order is on its way.

  16. What are the delivery charges? Delivery charges vary based on your location and the order value. The charges will be displayed at checkout.

  17. How can I track my order? Once your order is dispatched, you will receive an email with tracking details. Use this information to track your order.

  18. Can I change my delivery address after placing an order? If you need to change your delivery address, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

  19. What should I do if I receive a damaged product? If you receive a damaged product, please contact our customer service team immediately with your order details and a photo of the damaged item.

  20. How can I contact customer service? You can reach our customer service team at shaktidryfruitsonline@gmail.com during our business hours.

Contact form